Published by Innovation for Change, this evaluation project shared critical insights from various social accountability projects. This project served as a resource for CSOs seeking to enhance transparency and governance in their communities, ultimately fostering a culture of accountability.

In the failure of the formal accountability channels, social accountability is slowly becoming an effective response to governance deficit. Understanding good governance is a prerequisite to understand social accountability. Social Accountability is an approach towards enforcing & building accountability that relies on civic engagement in which citizens participate directly or indirectly in demanding accountability from service providers and public officials. Accountability is no longer between the state only and citizens. Non state, national and transnational actors are now, heavily involved in all stages of the production of public goods. The influence of corporate interests in the provision of public goods and services, as well as the entry of several unregulated providers poses a big threat to accountability and inclusion. The strategies below represent the practical ways in which CSOs have applied the notion of social accountability to the context and issues of concern to their members, constituents and beneficiaries. Strategic Litigation Participatory Budgeting Mobilisation and Networking Social Audit, Monitoring and Evaluation Information Communication Technology Participatory Planning and Decision-making Consultations and Stakeholder Participation Accountability Reporting/Investigative Journalism Participatory Procurement and Financial Management Social Accountability is a journey. The work of social accountability is not a sprint but marathon.

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