Sometimes knowledge needs to be captured from a single individual, either as part of a Learning History, or because the individual is retiring or moving jobs. In cases such as this, the Knowledge-capture interview is your best approach.
Purpose
Employee turnover is costly. Knowledge capture using skilled interviewers enables organizations to reduce these costs by keeping much of the ‘at-risk’ knowledge held in an employee’s head instead of losing it to retirement or, worse, competitors.
Method
Our process for knowledge-capture interviewing contains the following elements:
- Identification of the knowledge which needs to be captured;
- Prioritization of the knowledge topics;
- In-depth knowledge interviewing, to discover the core deep knowledge and capture the stories that bring this to life;
- Packaging the knowledge into a reusable Knowledge Asset for others
Benefits
Knowledge-capture interviews enable organizations to:
- Mitigate the risk of knowledge loss, notably in priority specialist areas
- Reduce the costs associated with ‘re-inventing the wheel’
- Demonstrate to the wider workforce the need to record, retain and re-use knowledge throughout careers, not just on departure.