Kabod Group approaches its client assignments with sound project management methodologies and processes. Some of them are described below.
Our consulting project delivery methodologies are primarily based on the Service Design Methodology. Service design is a human-centered design approach that places equal value on the customer experience and the business process, aiming to create quality customer experiences and seamless service delivery. Service design helps organizations see an end-to-end, surface-to-core perspective, enabling the understanding of services from a customer perspective. Service design is rooted in design thinking and brings a creative, human-centered process to service improvement and designing new services.
Kabod also leverages the Capability Maturity Model Integration (CMMI) V2.0, a set of world-class performance improvement models offered by the CMMI Institute. Proven effective in organizations and governments globally over the last 25 years, CMMI consists of collected best practices designed to help identify and improve an organization’s key capabilities to achieve higher levels of performance, quality, and profitability. A few of the Institute’s business capabilities areas include new product development, service excellence, workforce management, supplier management, data management, and cybersecurity.
Our project management methodologies are primarily based on the Project Management Institute’s Project Management Body of Knowledge (PMBOK). PMI’s standards for project, program, and portfolio management are the most widely recognized in the profession and are models for project management in business and government. The PMBOK provides a common language for project management worldwide.
Leading Practices and International Standards
Kabod incorporates leading practices and international standards into our project delivery methodologies. We incorporate recognized international standards into the design and delivery of our knowledge management solutions. Consistent standards contribute to transferring best practices, developing interoperable solutions, and promoting quality, safety, and efficiency. There many standards that apply to the knowledge management domain, in areas such as document management, records management, metadata development, search, information security, and knowledge management systems. Kabod incorporates these standards when appropriate for the effective delivery of knowledge management consultancy services.
Quality management is an integral part of Kabod consulting project delivery process. We pride ourselves on maintaining the highest levels of customer satisfaction. Other benefits of sound quality management practices include less rework, higher productivity, and lower costs. We take the time, at project inception, to define what quality means to our clients. We elicit quality requirements along many dimensions, including performance, feature sets, usability, defect levels, and time-to-market, and we make them explicit and measurable. We then develop a project quality plan, including quality assurance and quality control components, which is designed to meet your quality objectives.
One important element of Kabod consulting methodologies is the use of pilots and prototypes. We believe that early experimentation, rapid prototyping, and pilots are highly effective at facilitating accurate end-user needs identification and requirements gathering. A prototyping approach is important to our clients because prototypes can be easily and quickly constructed to investigate new solutions, processes and approaches.